I hate doing bookings via emails. When people call, I take all details, booked sorted. With emails they send you a, are you free on such and such a date.
You reply yes the fee is £XX and hear no more, they then email 3/4/5 weeks later to confirm it is all in the diary,
how is this a confirmed booking and then they tell everyone the entertainer has let them down.

Just happened again to me, I'm thinking of emailing people when I get an enquiry from now on to call me and say I only take bookings over the phone.
I hate the thought of someone's plans being mucked up.

sounds a good idea...

I also add as my final line of emails....  

"Thank you for making and Enquiry with balloons and tunes, if you wish to continue and book you event/party with us please reply to this email asap with the following details for our confirmation/Invoice

your name
contact address
contact phone number

I will then email you a confirmation/Inovice with payment details

Pam
xx

I make sure clients know that a date isn't firmly held until I receive my deposit.  Once the deposit is in place, then the date is set.  

I actually prefer e-mail because then all the details are in writing...then again, I like phone contact too because it's more personal.  There you go... a completely wishy washy answer for you!

Its funny how posting a real letter has become known as snail mail where emails can take just as long if not longer sometimes.

95% of my bookings are now by email. I encourage it from my website and then I have set it up with automated followups letting them know additional information and then I send a specific email outlining my booking and confirmation process.

They Also get from me a confirmation email when booking is made....with all the details they have completed on my online form.  THEN a week before the party a reminder email to say what time I will be arriving to set up and a reminder to bring stuff ....camera, Knife, matches etc etc.....I carry matches and knife.....but is a good reminder for them.

Then as soon as I leave a party I complete a template email thank you and mention something that was really fun about the party to ensure its personalised.

Sounds like a lot of work.....it was putting the system together.....but now even the deposit is requested and paid automatically.

My clients love the efficiency and on ALL my emails I include my phone number should they wish to give me a call.

As most of my clients are high net worth clients and my fees are pretty high.....i also offer to meet the clients that want my top package to talk through their specific needs......most go with a couple of phone calls.....but this is generally after they have booked and paid deposit.

hope this helps you

Let me know if you need more information.

Yours in Balloons

Andrew

We stopped taking email booking forms, became such a waste of time. When people call they are serious and book but with emails people not always.

Have more spare hours and noticed no drop in booking by removing our contact /booking form



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Nearly all my bookings are via email alone. I usually talk to the customer for the first time when I arrive at the venue!