Oh how wicked some people are !
I think I know how you felt when you read the email...
It's painful to receive such an unfair mail when you put all your heart in what you are doing.
Obviously they have a problem, and it's not related to your instructions I guess.
I second what has been said before : if they were too difficult for them, they should have told you straight away, and nicely !
Now, for being so unfair and rude, they don't deserve to get a refund. Let them twist swords and dogs, and if one day they realise that blaming others instead of practising leads nowhere, they will get back to your CD to learn .
I think I know how you felt when you read the email...
It's painful to receive such an unfair mail when you put all your heart in what you are doing.
Obviously they have a problem, and it's not related to your instructions I guess.
I second what has been said before : if they were too difficult for them, they should have told you straight away, and nicely !
Now, for being so unfair and rude, they don't deserve to get a refund. Let them twist swords and dogs, and if one day they realise that blaming others instead of practising leads nowhere, they will get back to your CD to learn .